Emailmakers FAQs

Create & Send Targeted Fundraising Email Campaigns

Q: What do I need to get started?

A: A PC or Mac with an internet connection.

Q: What are the limits to the trial version?

A: The trial version is exactly the same as the full version, but is restricted so that you can’t send more than 20 emails at a time. Once you’ve decided that you want to use Emailmakers, give us a call and we’ll arrange the rest.

Q: How long can I use the trial version for?

A: For up to 30 days.

Q: How do I pay? How frequent is the billing?

A: Payments can be made by EFT. Invoices are generated at the end of every campaign.

Q: What online or telephone support is there to help with problems?

A: We’re available during WA business hours and can be reached on 1300 799 352 or via email at emailmakers@mailmakers.com

Q: How does Emailmakers stop my email being blocked as spam?

A: Spam filters generally work on a ‘points’ system – there isn’t one factor that’ll get your email blocked. Much, of course, depends on the content. When you register, we will provide you with a quick guide. Alternatively, you can talk to us if you have any questions about do’s and don’ts. We have links and working relationships with all the large email providers (AOL, Hotmail etc.). We also take great care to conform to their best practise guidelines and technical specifications. Emailmakers emails ‘announce themselves’ as such, and are fully traceable back to our servers – one of the characteristics of less reputable mailing software is that it tries to disguise its origin. We also take great care to ‘vet’ our clients in order to weed out those who might be sending spam email – this protects you from being tarred by association.

Q: Is Emailmakers on any ‘whitelist’ of allowed mass email providers?

A: Emailmakers is password-protected and each login credential is unique to you. Our servers are physically situated across two secure locations and managed according to a strict and professional routine. We do not accept ‘blind’ web sign-ups (via credit card, PayPal etc.) and enforce a strict anti-spam policy in order to protect our clients from association with less reputable e-marketers. We are bound by the National Privacy Act to keep your data private and secure.

Q: Do you sell mailing lists?

A: We do not sell lists ourselves but work with several of Australia’s biggest and well known list owners who do.

Q: How large can my address books be? How many campaigns can I create?

A: You can create as many campaigns as you like, and send them to as many people as you like. Some of our users have over a million addresses held… others have under a hundred. There are no ‘upgrade costs’ for extra storage etc.

Q: Can I send from my own email address?

A: Yes. Emailmakers can be set to send from any address. However, we recommend that you use a dedicated domain for your email marketing sends, to avoid your main domain being affected by blacklisting.

Q: How do people unsubscribe?

A: This happens automatically. You can use a drop down menu to insert an ‘unsubscribe’ link in your email – users who click this are taken to a web page that confirms their wish to opt-out and following this they’ll be removed from the relevant list. You can easily export a list of unsubscribers from Emailmakers to help you manage any offline lists you have – this will export in a format of your choice. As a fail-safe, Emailmakers won’t re-upload any names that have previously unsubscribed to a list – but you should always take care to delete them from your own records should you be keeping separate information locally. If you’re a web programmer, you can use our API to unsubscribe users.

Q: How should data be supplied?

A: Emailmakers supports CSV files. The vast majority of companies and software can therefore integrate with it.

Q: Can I get a template professionally designed?

A: We can offer you a full HTML design service if required – from a single template to a full suite. In fact, we design for some very well-known companies. Once we’ve designed a template, you can edit it yourself and use it time and time again for no additional charge. Contact us for more details.

Q: Can I use a template produced by my own web designers, or via Frontpage, Dreamweaver etc.?

A: Yes – Emailmakers can upload any HTML page so if you want to create something externally then that’s no problem. However you can still edit your template within Emailmakers.

Q: Can I add attachments, embed scripting etc.?

A: No, as this will lead to a large proportion of your emails being blocked by spam filters and anti-virus software. Instead of an attachment, upload a document to a page on your website and place a link to it on your email. That way your recipients can choose whether to download it or not – and you’ll also get a report on exactly who has done this.